Got questions?
Frequently asked questions
Everything you need to know before your visit.
How long does an eye test take?
A comprehensive eye examination typically takes 20 to 30 minutes. We recommend allowing 45 minutes for your first visit to complete all necessary paperwork.
Do I need a referral to book an eye test?
No referral is needed. You can book directly with us for a comprehensive eye examination.
How often should I have my eyes tested?
We recommend an eye test every 1 to 2 years for adults. Children and those with existing eye conditions may need more frequent check-ups.
Do you accept medical aid or insurance?
Yes, we accept most major medical aids. Please bring your membership details to your appointment and we will assist with the claiming process.
How long does it take to get my glasses?
Most prescriptions are ready within 5 to 7 working days. Express options may be available for certain lens types.
Can I get prescription sunglasses?
Yes, we offer prescription sunglasses in a wide range of frames and lens options. Speak to our team for recommendations.
What is the difference between an optician and an optometrist?
An optometrist conducts eye examinations and prescribes corrective lenses. An optician fits and dispenses eyewear. At Spectacle Connection, we offer both services under one roof.
Do you do driver's license eye screenings?
Yes, we provide certified vision screening and the required documentation for driver's license applications and renewals.
What should I bring to my appointment?
Please bring your current glasses or prescription if you have one, your medical aid details, and a list of any medications you are taking.
Do you offer frame adjustments and repairs?
Yes, we offer free adjustments on frames purchased from us. We can also assist with minor repairs on most frames.